Shipping Policy
1. Introduction
Welcome to Zetafxx.com. We specialize in providing premium trading materials, including books, guides, and merchandise tailored for enthusiasts of price action trading. This Shipping Policy outlines the process and guidelines related to our shipping practices to ensure clarity and satisfaction.
2. General Information
All orders are subject to product availability. If an item is unavailable when you place your order, we will inform you promptly and issue a full refund using your original payment method.
3. Delivery Location
Items on our website are available for delivery to addresses worldwide, except for North Korea, Iran, and other countries currently experiencing conflict. Please check back with us periodically for updates on shipping restrictions.
4. Delivery Time
Every effort is made to fulfil your order within 15 business days of your purchase date. Business days are Monday to Friday, excluding public holidays.
- Domestic Shipping (Within Singapore): Usually takes between 3-5 business days.
- International Shipping generally takes 7-15 business days, depending on the destination and customs processing efficiency.
Please be aware that we do not ship on Sundays.
5. Shipping Costs
Shipping charges are based on the weight of your order and the selected shipping method. To determine your shipping cost, please add the desired items to your cart and proceed to the checkout page. Shipping charges will be displayed before finalizing your purchase. Additional fees for shipping to remote areas or large or heavy items may apply. These charges will be communicated during the checkout process.
6. Damaged Items in Transport
If you receive your order with damaged packaging, please get in touch with us immediately at [email protected]
8. Questions
For any questions about your orders or our shipping and returns policy, please contact us at [email protected]